Connections Employment Counselling Survey

We are very interested in your comments about the quality of service that you have just received from Connections. This information will be used to help us be more effective in assisting our clients.

Questions marked with a * are required!

Please Rate the Following:

First Contact

1. What level of respect and courtesy did you receive when you made your appointment with Connections?*

1	2	3	4	5
Very low				Very high

2. How many days did you have to wait for your scheduled appointment?*

1 day	2 days	3 days	4 days	5 days	Other

3. Did you see a counsellor at the scheduled time?*

Yes	No

4. If not, how long did you have to wait for your appointment?*

Less than 5 minutes	Between 5 and 10 minutes	Between 15 and 20 minutes	Greater than 20 minutes

5. How would you rate the level of service that you received from the front-end (Floor or Front Desk) staff?*

1	2	3	4	5
Very low				Very high

Comments:



Assessment / Counselling Interview

My Employment Counsellor's name is .*

6. How well did he/she explain his/her role and the services that Connections provides?*

1	2	3	4	5
Not at all				Very well

7. How well did the Counsellor explore your employment goal with you?*

1	2	3	4	5
Not at all				Very well

8. How well did the Counsellor explore your ability to carry out an effective job search?*

1	2	3	4	5
Not at all				Very well

9. How well did the Counsellor allow you to explain your employment situation?*

1	2	3	4	5
Not at all				Very well

10. How supported did you feel by the Counsellor in working together to arrive at an effective plan of action?*

1	2	3	4	5
Not at all				Very well

11. How well did the Counsellor explain the various employment services available to you?*

1	2	3	4	5
Not at all				Very well

12. How well did the Counsellor summarize the main points of the interview and the agreed upon plan of action?*

1	2	3	4	5
Not at all				Very well

13. How well did the Counsellor discuss maintaining contact with you as you work towards your employment goals?*

1	2	3	4	5
Not at all				Very well

14. In working with this Counsellor what level of respect and courtesy did you receive?*

1	2	3	4	5
Not at all				Very well

15. Would you recommend this Counsellor to others?*

Yes	No

Comments:



Overall

16. How would you rate your level of confidence about meeting your employment goals now, compared to your level of confidence before this interview with your Counsellor?*

1	2	3	4	5
No change				Much better

17. In general, how would you rate the level of service that you received from Connections?*

1	2	3	4	5
Poor				Excellent

18. What other services have you accessed through Connections?


19. Please indicate how we could improve our services to you. We welcome all comments.



Name (Optional):
Phone (Optional):